- GMFJ Reference
189906
- Wages
£10.00 p/h
- Hours
40.00 per week
- Date Posted
01/06/2022
- Start Date
05/09/2022
- Location
York
- Status
Now Taking Applications
- Sector
Catering & Hospitality
- Opportunity Type
Intermediate Level 2
- Employer
Splendid Hospitality Group - The Grand
Description
The most important part of the role is developing fantastic ‘hospitality’ skills and knowledge such as recognising guest needs, knowing how to match them to the products and services of the hotel and working as part of a team to ensure that every guest, whether they are staying for a short or long period of time, a regular guest or VIP guest, business, or leisure guest, feels welcomed and looked after.
In conjunction with HIT training, you will agree a personal learning and development plan, setting a timetable of learning activities in preparation for the End Point Assessment (EPA). You will meet with your training consultant regularly either online or face to face to complete and review assessments, and you will be provided with further coaching and agree the next steps of learning.
You will learn ‘core’ hospitality skills, knowledge and behaviours and well as specialise in Food and Beverage skills, knowledge and behaviours.
As a F&B Apprentice you will over typically a 12-month period.
•Know the range of food and beverage service styles and standards within different types of hospitality operations; the key features of menu items products and services, and basic food and beverage pairing in line with menus
•Ensure each stage of food and beverage service meets our five star standard, including, for example, guest arrival, provision of information, promoting menu and other items, taking and processing orders, serving food and drink and taking payments. Food and beverage service must be demonstrated in at least one food service style, such as table service, counter service, room service or conference and banqueting
•Take a responsible approach to the preparation, sale and service of food and beverages for example in relation to safe handling and storage, and accurately communicating the contents of products. Use appropriate opportunities to upsell and promote additional products and services actively seek opportunities to delight and ‘wow’ guests in line with the hotel.
As a Grand family member you will have a dedicated mentor, you will have regular check ins with your Head of Department and you will also benefit from our reward and recognition programmes to include;
•50% of Food and Beverage in all Splendid Hotels
•£45 Splendid Family room rate discount
•30% Discounted Friends and Family hotel rates in Splendid Hotels
•Complimentary one night stay at The Grand in Probation
•The Grand Cookery School discount 50% and 25% for friends and family
•Discounted local NCP car parking
•Monthly Pay Day treat
•Visit York discounts
•Star of the month reward and recognition event
•Departmental incentives
•Save money and enhance your wellbeing with Abode
•Retail Trust Employee Assistance Program (EAP)
•Mental Health First Aiders onsite
•Employee referral scheme
•No split shifts
For more information about this vacancy please contact HIT Training on 02382 149390 (Ref ID: 189906)
Great customer service skills
Works well as part of a team
A desire to progress within the hospitality industry and learn
Hospitality Team Member- Food and Beverage
Functional Skills in Maths and English (unless they have already been achieved)
We love people with personality, drive, attention to detail and being as passionate about the industry and our customers.
Further apprenticeship at level 3